Caritas Institution for Adult and Further Education – Kowloon Day School

Team : Business Subjects
Prince Edward Campus
Subjects		Subject teachers
1.	Audio Transcription	Ms. Leung Wei Shuen, Linda
2.	Business Administration	Mr. Law Chi Fai
3.	Advanced Business Administration	Mr. Kwong Lok Keung
4.	Business Management	Ms. Tsai Sau Wai, Candy
5.	Commerce	Mr. Chan Kin On, Buddy Ms. Tsai Sau Wai, Candy
6.	Customer Relationship Management	Mr. Ko Chi Chung
7.	Economics	Ms. Tsai Sau Wai, Candy
8.	Hong Kong Business Law	Mr. Yee Ching Pak, Paul
9.	Import & Export Practices	Ms. Wong Yin Ha

Team : Business Subjects
CLC Campus
Subjects		Subject teachers
10.	General Management Principles and Techniques	Mr. Law Chi Fai
11.	Import & Export Trade	Mr. Yee Ching Pak, Paul
12.	International Business Operations	Mr. Yee Ching Pak, Paul
13.	Money Skills for Daily Life	Mr. Chan Kin On, Buddy

S4 Commerce (Candy)

Course Objectives

Upon completion of this course, students should be able to:

1. understand the basics of trade and aids to trade;

2. understand the format and requirement of the HKCEE.

Syllabus

1.

2.

3.

4.

5.

6.

7. Introduction to commerce

Wholesale and distribution channels

Retail trade in Hong Kong

Buying and Selling of Goods

External Trade

Trade Documents

Organizational Structure

Capital

中四經濟 (Candy Tsai)

課程目標：

1. 理解經濟學的基本概念。

2. 運用經濟學概念及理論解釋生活實況。

3. 分析簡單的經濟問題。

大綱

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

基本經濟問題

需求、供給及市場均衡

需求和供給的改變

需求及供給價格彈性

市場干預

生產

生產因素

短期和長期生產

生產單位

市場結構

S5 Commerce (Buddy)

Course Objectives

Students should understand the basics of supporting services for commerce and business firms. Some of the lessons will be allocated for the revision of S4 syllabus so that they will be more prepared for the HKCEE.

Syllabus
1. 2. 3. 4. 5. 6.	Banking and Finance Communication Transportation Stock Market Insurance Advertising
	Useful links
1.	http://www.info.gov.hk/ (The Government of HKSAR)
2.	http://www.aaaa.com.hk/index.shtml (The Association of Accredited Advertising Agents of Hong Kong)
3.	http://www.hkex.com.hk/ (Hong Kong Stock Exchange) http://www.hkfi.org.hk/en_home.htm (Hong Kong Federation of Insurers)

中五經濟 (Candy Tsai)

課程目標：

1. 理解經濟學的基本概念。

2. 運用經濟學概念及理論解釋生活實況。

3. 分析簡單的經濟問題。

大綱

1.

2.

10.

國民所得

貨幣

銀行

香港的銀行及金融體系

貨幣供應

國際貿易

貿易限制

匯率與國際收支平衡

公共財政

經濟週期、失業和通貨膨脹

Certificate in Business Administration – Customer Relationship Management (Ko CC)

Course Objectives

1. To Help student to develop the skills and techniques of customer relationship management.

2. To learn how to build up stronger customer relationship and loyalty

3. To acquire techniques of cross-selling financial products and services more naturally.

4. To learn how to identify and deal with customer relationship at risk.

Syllabus
1	Customer Relationship : An Overview- Loyalty vs Value
2	CRM for Marketing
3	CRM for Marketing
4	CRM for Customer Service
5	CRM for Customer Service
6	Customer building (Guest Speaker)
7	CRM for Sales support & Automation
8	CRM for Sales support & Automation
9	CRM For E-Business- Mass Customization (A case study)
10	CRM For E-Business- Effective Channel & Channel Management
11	CRM For E-Business – New Product Development
12	CRM For E-Business in E-Banking (Guest Speaker)
13	CRM For E-Business in Automotive industry
14	CRM method & Implementation- Planning
15	CRM method & Implementation- Choosing tools
16	CRM method & Implementation- Managing your CRM project
17	CRM Method & Implementation- Setting the strategy
18	CRM & Sun Zi- War Model (Sun Zi’s Art of War model)
19	CRM & Sun Zi (Overview of the concept of principle of war)
20	CRM & Sun Zi (Formulation of Strategies)
21	CRM & Sun Zi (Implementation of Strategies)
22	CRM & Sun Zi (Evaluation of Strategies)
23	CRM & Sun Zi (Control of Strategies)
25	CRM & Chinese Business Strategies
26	CRM & & Chinese Business Strategies
27	CRM & Chinese Wise Strategies
28	CRM Revision

Certificate in Business Administration – Business Administration (Law CF)

Course Objectives

The main aim has been to provide the knowledge required to business administration and office operations.

Syllabus

1.

2.

10. 11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

Off Org - Key Departments and their Communication

Off Org - Organisation Charts and Principal Duties

Off Org - Office Layout and Practice

Documentation - Documents used in Buying/Selling Goods

Documentation - Terms used in Buying/Selling Transaction

Documentation - Petty Cash Systems

Documentation - Documents used in Petty Cash Transactions

Materials - Types of Materials and Stationery

Materials - Safe Storage Methods

Materials - Wastage and Overstocking

Materials - Stock Records and Forms used in Office

Materials - Colour Coding and Proof-reading

Materials - Reading Over and Printers’ Correction Signs

Storage - Classification systems and Indexing

Storage - Security Classifications and Equipment

Storage - Electronic Storage Methods

Storage - File Movements and Filing System

Storage and Information – Sources of Information

Off Machinery – Office Machines and Criteria for machines

Off Machinery – Safety Procedures

Comm - Receptionist, Paging and Telephone Facilities

Comm - Postal, Mail and Criteria for Mail Service

Comm - Fax, Letters and Written Communications

Agencies – Methods of Payment and Financial Service

Certificate in Business Administration – English & Chinese Audio Transcription

Diploma in Business Administration – Advanced Audio Transcription (Linda Leung)

Course Objectives

The course aims at developing students’ competence in audio transcription skills in English and Chinese. It is designed to enable students to apply various aspects of spelling and punctuation rules and the basic sounds of English speech in audio dictation, improve retention ability while developing continuous listening/transcription skills, recognize the importance of following both oral and written instructions and produce presentable business documents in English and Chinese from audio dictation.

Syllabus
1. 2. 3. 4. 5. 6. 7. 8. 9.	Using a transcription machine/ Using digital transcription software Audio dictation conventions Basic sounds of English speech Spelling rules Punctuation and capitalization rules Vocabulary improvement Editing and Proofreading Continuous listening and transcription skills (English and Chinese) Various business document formats (English and Chinese)
	Useful links
1.	LCC & I qualifications
2.	http://www.lccieb.com/Web/lccieb/generalbusiness.aspx?sid=3 City & Guilds, Pitman Qualifications http://www.cityandguilds.com.hk/pq/subjects.html
3.	Spelling Rules http://www.dyslexia.org/spelling_rules.shtml
	Typing Test http://www.secretarialsite.com/ttapplet.htm
	★★★★★Dictionaries http://www.hkedcity.net/article/weekly-highlights/dictionary/ http://humanum.arts.cuhk.edu.hk/Lexis/Canton2/

物流基礎證書課程 - 出入口貿易(Paul Yee)

課程目標：

為使學員可應付船務工作上所需

大綱

1.

2.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

出入口貿易的基本定義

出口及入口的基本程序

國際貿易條款

1.

2.

3.

4.

5.

6.

7.

Introduction to commerce

1.

2.

3.

4.

5.

6.

7.

8.

9.

基本經濟問題

需求、供給及市場均衡

需求和供給的改變

需求及供給價格彈性

市場干預

生產

生產因素

短期和長期生產

生產單位

市場結構

1.

2.

1.

2.

1.

2.

1.

2.

3.

4.

5.

6.

7.

8.

9.

Using a transcription machine/ Using digital transcription software

Audio dictation conventions

Basic sounds of English speech

Spelling rules

Punctuation and capitalization rules

Vocabulary improvement

Editing and Proofreading

Continuous listening and transcription skills (English and Chinese)

Various business document formats (English and Chinese)

http://www.lccieb.com/Web/lccieb/generalbusiness.aspx?sid=3

1.

2.